Any Questions or Queries? Then call us on the number above or message us here

Terms & Conditions

Ordering Supplies

Placing an order could not be easier. Just browse our range of products, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please ensure you provide a mobile number in case we or the courier needs to contact you. You will then be able to confirm your order and view a proforma invoice. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Any price increases from our suppliers is out of our control.

Shipping And Handling

We will action your order promptly either the same day or the day after you place it assuming that it is a week day.

Delivery Schedule

Products from the range will be delivered within 7 working days unless we advise you otherwise. Delivery charges are shown as you make your purchase. We will ship using a carrier that gives the optimum mix of care, handling, cost and speed of delivery. Information about this will be given with the 'Order Despatched' email that we will send you. If we are out of stock for any particular item we will email with the likely delivery date. You have the option to continue with, or cancel your order at that time.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20.0% VAT is added.

Guarantee

All our products are guaranteed according to the description on this site. If for any reason you are unhappy with the product you receive then simply return it to us for full credit.

Reaching Us

If you have a question, please email us using the CONTACT US link on the website or call us on 01823 451154 or write to us at Quantock Equestrian (QE), 1 Mullins Pond Cottage, Broomfield, Taunton, Somerset. TA5 2EH

Returns Policy

You may cancel your order within seven days of making it and receive a full credit. If you do wish to cancel please email us first!


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